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genghis1
New Member

Banking partners residency screen gives me an ‘undefined’ error when trying to submit. This loops back to the same page. This happens whether I use the iPhone app or web.

 
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1 Reply
SForrestLO
Intuit Alumni

Banking partners residency screen gives me an ‘undefined’ error when trying to submit. This loops back to the same page. This happens whether I use the iPhone app or web.

If you are having problems with the program or glitches, please try clearing your cookies and cache. 

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If this does not work, I recommend trying another browser and checking your internet connection, ensure you are hardwired.

 

Try uninstalling and reinstalling the app. This may help.
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