allready downloaded different account

[JeanneLO]

We're sorry, but your question is not clear. How can we help?

[honbadger]

have user name , password, typed user code for TTax home&biz.

continually get allready downloaded different account ,  

purchased @ costco 

[ReginaM]

How can we help you?

[PaulTaxes]

My family bought a 5 return TT Home&Bus from Costco.  It is a PC version.  Return#1 used the link and key to download it to their PC.  Return#2 (a mac user) used this link https://turbotax.intuit.com/lp/ty19/desktop/access-my-downloads/ to get to a place where they had to enter their TT account, then they got to a link where they could enter the key and get the software.  I am Return#3 (also a Mac user). I cannot seem to find a place where I can get to download link that does not require a TT account entry.  I don’t know the accounts of the two prior users, but when I enter my TT account and try the key, it tells me that the key is assciated with anouther account. How can I get the software?

[JakailaLO]

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