21 TT dwnld will not install TT on my W10 pc. Installs on Surface. I get to "want to allow this pgm to make changes to your computer", yes, nothing happens. Any ideas?

[rjn092550]

20 TT installed fine but from a CD.  Comp meets minimum requirements.

[rjs]

See if this helps.

Troubleshoot installation and running TurboTax for Windows

[rjn092550]

Uninstalled all antivirus and malware software.  Even tried in safe mode, no luck.  Had already seen this article and tried all.  Very frustrating.

[fanfare]

How much free space on your C: drive?

If not much, you have to delete some files.

Start by emptying the Recycle Bin.

[Mike9241]

is your operating system W10S? click on the system icon to see your OS.

[rjn092550]

Windows 10 Home

[rjn092550]

672 GB

[SteamTrain]

Have you tried a full computer reboot first ?

( Install any W10 updates first, then reboot, then try again )

____________________________________________

Customer Support:

What is the TurboTax phone number? (intuit.com)

[rjn092550]

If by reboot you mean power off then on, yes many times.  All updating has been done.  I don't want to do a reset or reinstall unless that is my final option.  Has to be something simple that is preventing TurboTax from installing.

[SteamTrain]

Not sure what you are doing,  but hitting/holding your power-off/on button isn't really a reboot....and a forced shutdown can cause problems if done that way.

I meant, go to the lower left corner of the screen, hit the Windows icon, select "Power", then select "Restart" from the pop-up menu.

[rjn092550]

Many, many times

[SteamTrain]

Barring other guesses in here....Then you're off to Customer Support:

What is the TurboTax phone number? (intuit.com)

[rjn092550]

HA!  They were no help either, that was my first and second stop...

[fanfare]

@rjn092550 

open the properties of your downloaded file and set compatibility to "Windows 8".

[rjn092550]

Tried, didn't work.