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New Member

2019 tax information

Why doesn't my 2019 information from Turbo Tax show up for this year's return?  It all shows -0- and I've used Turbo Tax for years!

2 Replies
Level 2

2019 tax information

I download Turbotax to my desktop & it's in my TurboTax account, but I had the same problem. Customer service helped. If you changed the purchase from, say, CD to download; or on-line purchase, you could have a problem, but they should help. good luck! I know it's frustrating.



Expert Alumni

2019 tax information

Are you sure you used the same account this year as you used last year?   To find out ALL the TurboTax accounts you have, follow the instructions here.  

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