1095-A Not Required, Can't Re-Transmit Return

[user17703471698]

My 2025 return was rejected for not having form 1095-A, but no one on my return had health coverage through the marketplace. I followed the instructions and certified that fact in the medical section, but Turbotax will not re-transmit my 2025 return. What to do?

[DawnC]

Follow the instructions in the link below.  

 How do I fix e-file reject F8962-070?

[user17703471698]

I followed the instructions and certified that no 1095-A is required. The software inserted an "ACA Explanation" page covered in watermarks saying "Do Not Mail, E-File Only".

However, the software WILL NOT allow me to resubmit my return. It begins the transmission process then it restarts the TurboTax software without transmitting the return.

Please help.

[careyt]

I am also having trouble with the reject F8962. I followed the guidelines to say I do not need a 1095A, clicked "no" and still wont let me file. I still keep getting the reject code. 

[MonikaK1]

If you initially answered "Yes" to the question about having a Form 1095-A, but should have answered "No", you would need to delete the 1095-A that was generated by the "Yes" answer to clear the section. 

To navigate back to the 1095-A section, In TurboTax Online:

1. Go to Deductions & Credits
2. Click the down arrow next to Medical to open that section
3. Click Start or Revisit next to  Health Insurance Marketplace (Form 1095-A)
4. If you see the question, Do you need to report any 1095-As? select No
5. If you already selected Yes earlier, the question won't appear, but you can click on the trash can icon under Form 1095-A Summary to delete the Form 1095-A you already started by answering "Yes" before.

If, on the other hand, you could have had Marketplace / ACA insurance at any time during 2025 and you didn't get a Form 1095-A, contact healthcare.gov. Your return may be rejected if you were issued a Form 1095-A but didn't include the information on your tax return. 

If you have a rejection code F8962-070, see this help article.

@user17703471698 

@careyt

[careyt]

Thank you but I tried all that and I am still getting the 8962 rejection code. I do not see a 1095a form started. I answered 'no' and it no longer shows up in the credits and deduction section. But it still will not let me file my tax return. 

[LeticiaF1]

You might need to troubleshoot your web browser.

1. Turn off any pop-up blockers.
2. Try using a different web browser. For example, if you're using Chrome, try using Firefox or Safari instead.
3. Delete your browser cookies.

Click here for "Why can't I e-file my return?"

@careyt