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Level 1
February 4, 2024
Question

Purchased wrong tax year

  • February 4, 2024
  • 3 replies
  • 35 views

I have a disaster relief filing extension for 2022 and tried to purchase a 2022 desktop version but apparently timed out and had to log in again.  When I went back in, I accidentally purchased the 2023 desktop version.  How can I get an exchange or refund?  I won't be using turbotax for 2023 and have no need for the 2023 download.

3 replies

DoninGA
Level 15
Level 15
February 4, 2024

Use this TurboTax website to request a refund - https://accounts.intuit.com/app/oirr

Use this TurboTax website to look up a charge - https://accounts.intuit.com/app/oicl

 

Level 2
May 26, 2024

Same exact thing just happened to me yesterday. I am opening the download and it said 2023 am like what. I have files for this year already. Needed desktop for 2022. I truly hope we can find a remedy

VolvoGirl
Level 15
May 26, 2024