Purchased wrong tax year

[Tim B1]

I have a disaster relief filing extension for 2022 and tried to purchase a 2022 desktop version but apparently timed out and had to log in again.  When I went back in, I accidentally purchased the 2023 desktop version.  How can I get an exchange or refund?  I won't be using turbotax for 2023 and have no need for the 2023 download.

[DoninGA]

Use this TurboTax website to request a refund - https://accounts.intuit.com/app/oirr

Use this TurboTax website to look up a charge - https://accounts.intuit.com/app/oicl

[kjrennick]

Same exact thing just happened to me yesterday. I am opening the download and it said 2023 am like what. I have files for this year already. Needed desktop for 2022. I truly hope we can find a remedy

[VolvoGirl]

Try calling in and ask to switch it or get a refund.  While you're waiting you can buy 2022 here,

https://turbotax.intuit.com/personal-taxes/past-years-products 

How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632