Purchased Audit defense under wrong account.

[Nomad308]

I somehow have two accounts and ordered and paid for Audit Defense under the wrong login. How do I switch it to the proper account?

[ChondelLO]

For one-on-one assistance please contact Customer Support.

[JES33 · Accepted solution]

@Nomad308  I did that a few years ago.  You can call Audit Defense directly and they will consolidate your accounts.  Also, did you know it is less expensive to purchase Audit Defense directly from Audit Defense?  Obviously you must do it before you're audited.   I filed and waited until my returns were accepted.  Then I logged into my Audit Defense account to purchase directly. It's only $5 less, but it's the principal of the thing.  I guess Turbo Tax is making a commission if you buy it through their software.  

[KatrinaLO]

@Nomad308

If your issue has not been resolved, you may need to contact customer service directly for assistance. Please see the following information here for more details. 

[Nomad308]

Thank you.  I only got an automatic email from intuit/turbotax that the case was filed.  Never heard from them since.  Today I went and entered my case number to see what was the status and it says it was 'closed'.  Have not received a refund.   Terrible customer service.  

I will try the audit defense number in my original receipt and see if they will cancel or move it to the correct account.  

Thank you for the tip on Audit Defense.  Considering Intuit never got back with me, I will take your advice and deal with audit defense directly in the future.