Pending in Turbotax Long After Rejection Emails

[acosner11]

I received both federal and state rejection emails within an hour of e-filing.   It's now 30 hours later, and Turbotax still says pending -- thus, I can't make a fix and re-file.   Has anyone experienced this?   Is this normal for Turbotax to have such a delay after the rejection emails from [email address removed]?

Thanks.

[Anonymous_]

You might want to contact Support on Monday.

What is the TurboTax phone number? (intuit.com)

[Critter-3]

Welcome to the last minute crush ... be patient as the IRS plays catch up since many folks thought they had to file by yesterday or today instead of Monday.

[acosner11]

Is it an IRS delay that leads to Turbotax still showing pending long after the rejection emails, or is it a Turbotax problem?   I received the rejection emails with the rejection code almost two days ago -- I thought the rejection emails indicated the IRS had done their thing.    All Turbotax statements seem to indicate that the Turbotax program will reflect the rejection as soon as the rejection emails arrive, but mine still says pending.

Thanks

[Critter-3 · Accepted solution]

For further assistance call TT support ... they should be in today.

[acosner11]

Problem resolved.    I spent three hours on the phone with Turbotax support -- they couldn't figure out why my file was stuck in pending and they couldn't fix my file.   After reinstalling the program with a new copy they sent me, the problem was isolated to a corrupt file for my return.   They did check their database and verified that my return was indeed rejected.   The way forward was for me to do a new return from scratch and then e-file again -- that worked!   It was critical that they verified that it was indeed rejected since I couldn't have done another efile if it wasn't.

I must say that the Turbotax support personnel I worked with were the nicest and most persistent support personnel I have ever worked with in my life!  They pulled in specialists and were simply not going to give up until they had me fixed.   And that was on a Sunday!

Thanks to the responders here who 1.) provided me with the appropriate support phone number, and 2.) pointed out that they would be available to help on a Sunday.