Problem resolved. I spent three hours on the phone with Turbotax support -- they couldn't figure out why my file was stuck in pending and they couldn't fix my file. After reinstalling the program with a new copy they sent me, the problem was isolated to a corrupt file for my return. They did check their database and verified that my return was indeed rejected. The way forward was for me to do a new return from scratch and then e-file again -- that worked! It was critical that they verified that it was indeed rejected since I couldn't have done another efile if it wasn't.
I must say that the Turbotax support personnel I worked with were the nicest and most persistent support personnel I have ever worked with in my life! They pulled in specialists and were simply not going to give up until they had me fixed. And that was on a Sunday!
Thanks to the responders here who 1.) provided me with the appropriate support phone number, and 2.) pointed out that they would be available to help on a Sunday.
