I filed my tax return with turbo tax and was charged in error for an upgrade to Turbo Tax live even though I was at the end of my filing. I only discovered this because I started getting emails for Id protections and credit monitoring. I did not use turbo tax live during my filing and did not intend to use it after I filed. I have a simple return with a mortgage, and basic income. I contacted turbo tax/intuit and was on the phone for over an hour twice. The first time I called I was told I would receive an email with the decision for the refund and I never received an email. The second time I call, I was told that it was approved, I was not approved, I received the refund in a credit karma account ( I don't have an credit karma bank account), it was paid back from my refund. All deceptions and after doing the mathematics I found that I was still overcharged and additional $36. This is theft and deception and should be illegal. Both phone calls lasted over an hour which I believe is to deter the customer to just forget about the charges. This is not fair and be an additional class action lawsuit for consumer to recoup their money.
