Over billing of 5 times only need 1 each cards #### and ####- 1/11/2018 Pending INTUIT *[removed] CA xxxxxxxxx 69.99 NR only need 1 copy

[randymonamaxwell]

and I never did get a copy for download:( Please reverse charges on 4 of the 5.

[randymonamaxwell]

Over billing of 5 times only need 1 each cards Visa #### and ####- 1/11/2018 Pending INTUIT *[removed] CA xxxxxxxxx 69.99 NR only need 1 copy

[mesquitebean]

I'm not sure why you posted that again.   That charge description already has a phone number for TurboTax Support.  They open in 12 minutes.  They can help you with billing and can help you get the download.

[DoninGA · Accepted solution]

Use this website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

If your orders shown a download is available then sign onto your download account - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

For assistance with any billing or shipping issues you will need to contact TurboTax support.

Use this website to contact support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[mesquitebean]

There is also a phone number displayed in your charge description, which may be the fastest.
They open at 5AM Pacific (8AM Eastern.)

[bstueven]

there are 4 charges of $31.98 please cancle

[DoninGA]

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@bstueven wrote:

there are 4 charges of $31.98 please cancle

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To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax