The 2024 Federal tax return was rejected and is not yet filed. I know how to make the change, but I cannot open the program to enter the updated info. How do I reopen the program after an attempt to e-file?
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Are you using the Desktop program or the Online web version? For Online, click on Add a State to let you back in. For Desktop.....what exactly happens? Is there a error code or message? Does the program not start at all or you just can't open your return?
Desktop. We cannot find how to reopen the file.
Go up to File - Open. All your tax files should be listed. You need to have the file ending in .tax2024 on your computer. Are you on Windows or Mac? Most of this is about Windows. The tax file should be in My Documents in the Turbo Tax folder or search your hard drive for all files ending in .tax. You can double click on the .tax2024 file to open it.
If you don't have the main .tax file you might have one that starts with a Tilde sign ~ like "~your name.tax2024". That file is if your computer crashes or your real file gets lost or deleted or corrupt so you can restore it.
Have you been saving your return? In Windows you have to manually save it. It should ask you to save when you file or exit. Did you do more than 1 tax return? Like for someone else? Do any of the returns have the same name initial as you or your spouse? Like if your son or daughter have the same first name as you. There is a problem saving returns if 2 returns use the same initials, one will overwrite the other. So you have to be sure to save the returns with names completely different to keep them apart. Don't use the default name given by the program. Go up to File-Save As and give it a unique name.
you should be able to open the desktop app and it should open the return.
as an alternative locate the tax file. in windows it should be in the c:\users\"user's name"\documents\turbotax folder with an extension of .tax2024. double click on it and it should open. if not, make sure the app is installed or reinstall it. download the app after signing into your turbotax account and opening the products and billings link where you should see the 2024 desktop app. you will also have to download any state apps and install them all before you will be able to open the data file.
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