Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

Forum|Forum|3 years ago
February 13, 2023
1 reply
0 views

No text available

TurboTax Free Edition Online

Critter-3

Level 15

Is the billing address for your credit card the exact same as what you entered in the MY INFO tab? That is the usual issue ... the fix is to change the address in the MY INFO to the card address ... pay what you need to pay and then change the address back before you file. Also the billing address must be a US address.

cuthbert12Author

Level 2

Billing info matches the credit , so that is not the issue.

Critter-3

Level 15

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/