OnLine purchase vs Download purchase

[Barbd1]

I inadvertantly used my activation code that I purchased at Costco on an OnLine order versus a Download purchase which is what I meant to buy.  Now when I try and use my Activation Code on a Downloaded TT it says all my returns are used.  Zero have been used on the Online version that I am sure this activation code was used on.  Is there a way to reverse this so I do not have the Online version?

[RachelW33]

To resolve this issue, you will need to contact TurboTax customer support.  Please see How do I contact TurboTax?