When you ask for the code, you have to leave the TurboTax screen with the code input field open while you use a separate tab, a separate window, or separate browser to retrieve the code from your email. Don't use the same screen to go check your email or the code will always be seen as expired or invalid. You can even use your phone to check your email while you leave the TurboTax screen open.
So that's the first thing to try to make sure you haven't been leaving the screen that asks for the code.
If it continues, see if you can verify your email address in the Intuit Account settings.
- In the left menu column scroll way down to Intuit Account.
- Then once in the account choose tab Sign In & Security.
- See if your email address has a tiny link beside it that says "not verified". If so, click that to verify.
- It may then send a link to your email instead of a code by which you can verify it.
- Perhaps once you verify it there in the account settings, it won't ask you to verify it again when you are efiling.
- But if it does ask you again when efiling to enter a code, be sure to leave the interface open while you retrieve the code.
If after all that, you still can't resolve your issue, here's how to reach TurboTax Support Mon-Fri 5AM-5PM Pacific.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
If you use Free Edition and don't have phone support, another way to reach them if you have social media is to direct message a Support agent:
https://x.com/TeamTurboTax
or
https://www.facebook.com/turbotax
