1465092
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

On 4/13 I spoke with an agent - he gave me incorrect information - what can I do?

I was having a problem with filing my tax return with e-file and I called for help. The first person I spoke to found the problem and corrected it but later when I went to check it out, the error still appeared. I called back and spoke with someone else who ended up deleting Form 8949 from my return and that did not solve the problem. He then put me on with a CPA who did indeed figure it out. I e-filed my return and then received a notice that I had to file Form 8453 and attach 8949 and that this had to be mailed.
I am very upset because the agent deleted a form that I needed and now I have to mail it in. What can I do?
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Best answer

Accepted Solutions

On 4/13 I spoke with an agent - he gave me incorrect information - what can I do?

Intuit has been in touch with me and has gone 100% out of their way to help me.

View solution in original post

1 Reply

On 4/13 I spoke with an agent - he gave me incorrect information - what can I do?

Intuit has been in touch with me and has gone 100% out of their way to help me.

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question