Are you using the Online version? There is no fee to efile. If you paid for state you shouldn’t need to pay again. Are you in the right account? Or maybe you had to upgrade to a higher version. How to review your fees
https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...
Did you efile the state? Maybe you didn't finish filing it. Was your state return Accepted? Double check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup
When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.
When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. What does it say for state?
Is the state saying you didn’t file or you didn’t pay the tax due?
Your only proof of payment is your bank statement or credit card showing the payment coming out. Turbo Tax only passes your bank account number to the IRS or state for them to take it out of your account. (Most states do not let you pay by Direct Debit so you have to mail in a check or go directly to the state's website to pay). And some banks use different routing numbers for deposits and payments. Double check the number you entered with your bank.
Check the printout or PDF of your return; look for the state cover sheet with the Turbotax logo. If you owed tax, it will show the payment information and how/when you decided to pay. Read the state payment instructions carefully since most states cannot be paid from within the TT system and requires additional steps.
