Notices from Intuit about my recently filed tax return sent to old e-mail address

[tkjensen2205]

Two months ago, I changed my Intuit e-mail address and log-in.  I just filed my 2023 tax return and received notices from Intuit regarding the filing and acceptance at my old (soon-to-be discontinued) e-mail address.  How do I get this corrected?

[Cynthiad66]

Follow these steps to update your email address:

1. Sign in to your Intuit account.
2. Select Sign in & security.
3. Select Email address.
4. Enter your new email address, confirm it and select Save.

If you no longer have access to your email address and can't sign in to your TurboTax account, fill out our Account Recovery Request Submission Form.

Related Information:

• How do I update my TurboTax account info?

[tkjensen2205]

Thanks for responding.  I already did what you suggested and am (and have been) getting most correspondence from Intuit regarding TurboTax at my new address.  However, there must be some setting internal to Intuit that has the old address, and that is where the notices regarding the status of my tax return filing are being sent.  In any case, the problem is not resolved.    

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service