Not letting me add a W-2 manually I didn't have a W-2 in 2020, but in 2021 I have a W-2. 2021 TT won't show screen in Fed Tax section to manually or import new W2 data

[Mikes91]

When I select to walk through Fed Tx section on my own, the provided list starts out with Wages and Salaries saying "update" status even though there is no W-2 from 2020.  When I select "update" it goes to blank screen.  When I select "Import Summary" "view" and press Add W-2, get blank screen again (no list option to pick any company)

[xmasbaby0]

Did you try just going to Federal>Wages and Income?

[Critter-3]

Try clearing your cookies and/or switch browsers. 

[Mikes91]

Hello!  Thanks for your response.  I’ll try that tomorrow. 

regards!

mike

[xmasbaby0]

let us know if it helps

[Mikes91]

Hello!  Thanks for your response.  I’ll try that tomorrow and see what happens. 

regards!

mike

[Mikes91]

Hello!   So occurs to me this morning that I am actually using the Tt2021 cd…. So not sure cookies apply?  Other thoughts?

[xmasbaby0]

Your original question was posted from online.   Are you really using your desktop program?   Did you "log in" to an online account by mistake instead of opening up the program from your own hard drive?  We cannot tell from your post what software you are in right now, but we do see people who make that mistake--so gotta ask.

[Mikes91]

Hello!  Yes, started with federal taxes -> wages and income -> and that I would select my own.  So got the full listing,  but for wages and salaries it doesn’t have a “start” button, rather it has an “update” button. Pressing it, goes to blank screen.  Pressing import summary view button, and press “add w-2”, again goes to blank screen.  

[Mikes91]

True… is there a cd-focused group?

No,I’m not (was not) in a browser…never done my taxes with online software… always cd back to 1990s

[Critter-3 · Accepted solution]

Ok ... if running a program update will not cure your issues  then I suggest doing an uninstall  and then a reinstall of the program.   Also make sure your OS is up to date ... any OS updates not installed can sometime cause issues.  So the OS updates and reboot at least twice to make sure they were installed.

[Mikes9]

Hello!

So, uninstalled the TT2021, reinstalled from CD, updated software from TT, transferred over 2020, started return, got to Federal, same issues. Insists to set button as "update" rather than "start".

Win10 is saying current.

Side note, tried to pursue downloading/install the software from TT (rather than CD) hoping that software would be correct, I got the same problem apparently people a year ago where TT says the license code is already in use "elsewhere" (and not in my download area)...

[wburbpa]

Having the same issue - this is a software bug. 

[Mikes91]

I got around the problem seemingly by loading on a different windows machine with a different intel chip….

[Critter-3]

@Mikes91 

For tech support can you post which intel chips you have and which one worked ?