NOT DOING YOUR JOB

[user17519930474]

I paid over $200 for you guys to complete my taxes only to find out weeks later nothing was submitted to the IRS therefore I wasn't receiving my refund.  This IS NOT by any means an easier, more efficient way of doing your taxes.  I will NEVER suggest this organization to anyone.  You people should be criminally charged. 

[DoninGA]

TurboTax is software.  It is not a paid tax professional whom you hired to complete and file your tax return for you.  Paying the TurboTax online account fees does not file your tax return.

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2024 online tax return.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

[xmasbaby0]

Paying your fees does not file your return.   You can still e-file a 2024 return until October 15, 2025.   If your return was not e-filed successfully, you can still take care of e-filing it by going through all of the steps in the FILE section and clicking that big orange button that says "Transmit my returns now" or you can print it, sign and date it in ink, and mail it in.