Not accepting payment

Forum|Forum|1 year ago
February 20, 2025
3 replies
5 views

I am trying to buy Turbo Tax basic desktop edition to do my taxes, but it when i get to the page where you input credit card and billing info after I put it all in it does not go through and says "Oops! It Looks like we hit a snag. Please try again."

Any idea why it is doing this?

TurboTax Basic Windows

xmasbaby0

Level 15

To call TurboTax customer support

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number..

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

LindaS5247

Level 14

You could try logging out of the program, and clearing your cache and cookies. ‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

You may also try using another internet browser.

Also, make sure that all updates have been run for your TurboTax program.

Click here for information on manually updating TurboTax.

If you have additional information or questions regarding this, please return to Community and we would be glad to help.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

fxleyyAuthor

Level 2

I have tried all of the troubleshooting methods you have provided and none of them have worked. I would like to buy the basic Turbotax for my desktop. Do you have any other ideas why it is saying there is a snag?