No CD
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New Member

No CD

I have an email that says I will get TurbotTax by Nov 27, 2019. However, I don't think I ever got it.

The email doesn't have an order # so I cannot trace the order at https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=MYACCOUNTS&cgcview=orderlook...

 

I cannot download the software instead since I don't have the product key since I don't have the product.

What am I supposed to do now?

3 Replies
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Employee Tax Expert

No CD

To find your download and your product key take the following steps

  • Go to TurboTax.com
  • Click on Products and Pricing
  • At the bottom click Access My Downloads
  • sign into your account and you will see your current year and previous year downloads

If you do not see them, this generally means you have more than one account.  If so, you can use the account recovery to find the other accounts. Forgot your TurboTax Online User ID or password? - Community

Highlighted
New Member

No CD

I received an email in November as well and do not have a CD. I do not see my previous downloads on my account.  I would prefer a CD. 

If I call again will I get a live person to make that request?

De

Highlighted
Expert Alumni

No CD

Please follow the instructions in the following link to receive your product.

 

https://ttlc.intuit.com/community/taxes/discussion/re-no-cd/01/969827/highlight/true#M349396

 

If you would like to contact Customer Support, please follow the instructions in the following FAQ.

 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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