new return

[kjinpb]

I'm having trouble starting a new return in my Premier software.  I tried starting a new return for myself but it would act like it was trying to open something then the whole program would shutdown.  The only way I could get a return started for myself was to open my return from last year.  I now have a child with a job and am trying to open a return for them but it's doing the same thing.  I've tried restarting my laptop but it keeps doing the same thing.

[VolvoGirl]

Are you on Windows?   How are you trying to start a new return?  Are you going up to File-New Tax Return?  Then what do you get?  A box to Continue an existing return?  Do you see the 2 blue buttons to Start A New Return  and Continue from Turbo Tax Online?

Have you updated the program?  Go up to Online-Check for Updates.  If you are on Windows there may be some Windows updates to do also.