Need help finding adjusted gross income

[Lisag69]

 Need somebody to help me I just talk to representative Angela she gave me my case number and I was supposed to go to the link because my email address has changed from last year to this year so I can get my adjusted gross income and now I can’t get into that case please somebody help me 

[KatrinaLO]

Log completely out of all TurboTax accounts if you have more than one. 

You can use this link https://myturbotax.intuit.com/account-recovery/ to recover your account with your phone number. If that doesn't work there is a small blue link at the bottom that says Try something else and if you click on that you can locate your account by using your SSN, name, and birthdate. 

If you still can't access your account, you can contact TurboTax Support for assistance by following this link https://support.turbotax.intuit.com/contact/