my turbotax says forms are missing

Forum|Forum|6 years ago
July 14, 2020
12 replies
85 views

I've been facing the issue of missing forms. When I click on file, it says forms are missing and I cannot file.

Forms

BillM223

Level 15

Does it tell you which forms are missing? Unfortunately, we in the Community cannot see your return nor the screen you are on.

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dfcamfield

Level 2

The message, from TurboTax:

We'll Help You Finish Your Taxes Soon

We can't file your return just yet because the government is still working on certain tax forms that are in your 2019 tax return.

Form 1040: Individual

Schedule C

Profit or Loss from Business says will be ready "soon" for E-filing or mailing

Form 1040: Individual

Form 8995

Qualified Business Income Deduction also says "soon"

BillM223

Level 15

Ah! You must be using the CD/download software on either a Windows platform or a Mac.

Those forms have all been ready for months, so your software is not up to date.

I assume that you have updated your software? If so, it happens sometimes that the software fails to update by mistake.

In this case, we ask you to re-install your software. Before you do that, makes copies of your tax files. We have had scattered reports of missing tax files after an update. We don't know how that is possible, but better safe.

After you re-install the software, then go through the update process again.

If the forms are still "missing", then if you are a Windows platform, please see this TurboTax FAQ.

If you are on a Mac at this point, I suggest you file an extension and call in, although I don't if you will be able to speak to anyone until after Wednesday (hence the extension). Please see this TurboTax FAQ on how to file an extension.

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Franklin Vaugn

Level 2

Exact same problem. It's maddening.

mesquitebean

Level 15

@Franklin Vaugn wrote:
Exact same problem. It's maddening.

This is an old thread from 2 years ago that last had an entry a year ago. "Exact same problem" is not enough info since there are multiple users in this old thread.

You need to explain your current issue in detail, so folks in the forum can have some idea what you are referring to. Where are you hitting a roadblock, and what message are you getting? What form is it telling you is missing? And is it a Federal form or a state form? If a state form, what state?

Also please indicate if you are using desktop software (CD/download) or Online TurboTax.

If you are using desktop software, what operating system--is it for Windows or Mac? And have you updated it to the current release?