BillM223
Expert Alumni

Get your taxes done using TurboTax

Ah! You must be using the CD/download software on either a Windows platform or a Mac.

 

Those forms have all been ready for months, so your software is not up to date.

 

I assume that you have updated your software? If so, it happens sometimes that the software fails to update by mistake.

 

In this case, we ask you to re-install your software. Before you do that, makes copies of your tax files. We have had scattered reports of missing tax files after an update. We don't know how that is possible, but better safe.

 

After you re-install the software, then go through the update process again.

 

If the forms are still "missing", then if you are a Windows platform, please see this TurboTax FAQ.

 

If you are on a Mac at this point, I suggest you file an extension and call in, although I don't if you will be able to speak to anyone until after Wednesday (hence the extension). Please see this TurboTax FAQ on how to file an extension.

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