My Turbo Tax 2021 software on my laptop will not start up after enting the licence number and receiving an acknowledgment that all is good.

[CatinaT1]

This looks like it has been resolved. Please let us know if you continue with the problem.

[Chelsea1024]

Responding to your earlier reply to my post, the matter is still not resolved. I have the original Turbo Tax 2021 software (with Activation Code) that I purchased in 2022, plus, I have a second Turbo Tax 2021 license (with separate Activation Code) that I purchased in January 2025 in an effort to resolve this matter. Upon entering the activation code, your software shows it is accepted the button Let's Go is shown and once I hit that button the software simply disappears and does not start up. 

Is there any phone number and customer service representative that I can contact to address this matter? 

Please advise.

Robert Telford

[MarilynG1]

You can't have two copies of TurboTax 2021 on the same computer.

Even if you're only using one, the fact that a duplicate program is installed may be your issue.  

Delete (or move to a removable drive) one of the 2021 programs.

If this doesn't resolve your issue, TurboTax Support can get into your computer to diagnose hardware issues.

@Chelsea1024