Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
BB202
New Member

My taxes were rejected

I keep getting a email saying that my tax return were rejected. I don’t understand why it keeps being rejected

1 Best answer

Accepted Solutions
Critter
Level 15
Intuit Approved!

My taxes were rejected

Got rejected? 

Step 1: Check your email

The solution to some e-file rejections is as close as your Inbox. Look for an ACTION NEEDED! email from turbotax@intuit.com and follow the instructions.

Didn't get an email? Open your return to get the rejection reason and proceed to step 2.

Step 2: Search for a solution

If you didn't get an email, search on the reject message or code for instructions on how to fix.

Here are links to solutions for the top 10 IRS rejections:

  1. IND-031-04: The AGI or Self-select PIN from last year for the first taxpayer doesn't match IRS records
  2. IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records
  3. FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records
  4. R0000-504-02: The name or Social Security number for a dependent on your return doesn't match IRS records
  5. R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records
  6. R0000-507-01: A dependent on your return has already been claimed (or claimed themselves) on another return
  7. IND-181-01: The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing
  8. R0000-503-02: The secondary taxpayer's Social Security number and last name don't match IRS records. The IRS receives this information from the Social Security Administration (SSA)
  9. IND-516: If the Primary Taxpayer is claimed as an exemption in the return, then the Primary SSN must not be the same as a Dependent SSN on another return
  10. R0000-902-01: Taxpayer TIN in the Return Header must not be the same as a TIN of a previously accepted electronic return for the return type and tax period indicated in the tax return

Step 3: Open and fix your return

If you haven't already opened your rejected return, now's the time to do so.

Follow any "fix-it" directions you see in your program (not all rejections will have this). Otherwise, navigate to the program area to address the cause of the rejection, then proceed to the final step.

 

Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed.

In these cases, go ahead and file a paper return, rather than wasting your time trying to "fix" something you can't fix.

Step 4: Re-file your return                 

After completing the previous 3 steps, you're ready to re-file.

In your TurboTax program, click File in the upper-right area (mobile devices: tap in the upper-left corner to open the side menu, then tap File).

 

Follow the onscreen instructions to either e-file your return or file by mail.

Note: If you get the same rejection a second time (or third, or fourth, or fifth...) and you see no mistakes on your return, select the file by mail option to paper-file your return. Sometimes, returns keep getting rejected even though there's nothing wrong with them (data mismatches, dependents already claimed, and so forth).

In these cases, we recommend paper-filing by mail rather than wasting additional time trying to "fix" something that is beyond your control.

Related Information:

                               

View solution in original post

17 Replies
xmasbaby0
Level 15

My taxes were rejected

You received a rejection email that we cannot see.  Please tell us word for word what it says so we know how to help you.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Darly2
Returning Member

My taxes were rejected

It says ACTION NEEDED!!!Your rejected federal tax return ; then when I attempt to sign in, it keeps rejecting my password...... PLEASE PLEASE PLEASE HELP HELP HELP

Critter
Level 15

My taxes were rejected

 
Critter
Level 15

My taxes were rejected

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/

braybree1024
Returning Member

My taxes were rejected

Why we're my taxes rejected

hopson911
New Member

My taxes were rejected

thats    all    it says

Peanutcaptain1
New Member

My taxes were rejected

My text/email says you will walk me through fixing them. However it is i.possible to get to you to help.  I paid for this service how do I actually get someone to help angry and frustated

 

xmasbaby0
Level 15

My taxes were rejected

You received a rejection email that we cannot see.  Please tell us word for word what it says so we know how to help you.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Metinax
New Member

My taxes were rejected

How can I get help when I can't reach anyone

xmasbaby0
Level 15

My taxes were rejected

@Metinax You have reached the user forum where we may be able to help---if you tell us what the problem is.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Critter
Level 15

My taxes were rejected

 
Critter
Level 15
Intuit Approved!

My taxes were rejected

Got rejected? 

Step 1: Check your email

The solution to some e-file rejections is as close as your Inbox. Look for an ACTION NEEDED! email from turbotax@intuit.com and follow the instructions.

Didn't get an email? Open your return to get the rejection reason and proceed to step 2.

Step 2: Search for a solution

If you didn't get an email, search on the reject message or code for instructions on how to fix.

Here are links to solutions for the top 10 IRS rejections:

  1. IND-031-04: The AGI or Self-select PIN from last year for the first taxpayer doesn't match IRS records
  2. IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records
  3. FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records
  4. R0000-504-02: The name or Social Security number for a dependent on your return doesn't match IRS records
  5. R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records
  6. R0000-507-01: A dependent on your return has already been claimed (or claimed themselves) on another return
  7. IND-181-01: The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing
  8. R0000-503-02: The secondary taxpayer's Social Security number and last name don't match IRS records. The IRS receives this information from the Social Security Administration (SSA)
  9. IND-516: If the Primary Taxpayer is claimed as an exemption in the return, then the Primary SSN must not be the same as a Dependent SSN on another return
  10. R0000-902-01: Taxpayer TIN in the Return Header must not be the same as a TIN of a previously accepted electronic return for the return type and tax period indicated in the tax return

Step 3: Open and fix your return

If you haven't already opened your rejected return, now's the time to do so.

Follow any "fix-it" directions you see in your program (not all rejections will have this). Otherwise, navigate to the program area to address the cause of the rejection, then proceed to the final step.

 

Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed.

In these cases, go ahead and file a paper return, rather than wasting your time trying to "fix" something you can't fix.

Step 4: Re-file your return                 

After completing the previous 3 steps, you're ready to re-file.

In your TurboTax program, click File in the upper-right area (mobile devices: tap in the upper-left corner to open the side menu, then tap File).

 

Follow the onscreen instructions to either e-file your return or file by mail.

Note: If you get the same rejection a second time (or third, or fourth, or fifth...) and you see no mistakes on your return, select the file by mail option to paper-file your return. Sometimes, returns keep getting rejected even though there's nothing wrong with them (data mismatches, dependents already claimed, and so forth).

In these cases, we recommend paper-filing by mail rather than wasting additional time trying to "fix" something that is beyond your control.

Related Information:

                               

View solution in original post

Mixedluta34
New Member

My taxes were rejected

What if i dont know my agi from last year lost everything in a fire

xmasbaby0
Level 15

My taxes were rejected

You can get a free transcript of your past return from the IRS: 

https://www.irs.gov/individuals/get-transcript

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Dynamic AdsDynamic Ads
Privacy Settings
v