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seminoles2000
New Member

My taxes keep getting rejected don't know why, actually sent it back in May and went to check on refund and found out the were rejected, How can you help?

 
5 Replies
Critter
Level 15

My taxes keep getting rejected don't know why, actually sent it back in May and went to check on refund and found out the were rejected, How can you help?

Got rejected? Don't take it personally. We're here to help you figure it out and be done for good.

Step 1: Check your email

The solution to some e-file rejections is as close as your Inbox. Look for an ACTION NEEDED! email from turbotax@intuit.com and follow the instructions.

Didn't get an email? Open your return to get the rejection reason and proceed to step 2.

Step 2: Search for a solution

If you didn't get an email, search on the reject message or code for instructions on how to fix.

Here are links to solutions for the top 10 IRS rejections:

  1. IND-031-04: The AGI or Self-select PIN from last year for the first taxpayer doesn't match IRS records
  2. IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records
  3. FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records
  4. R0000-504-02: The name or Social Security number for a dependent on your return doesn't match IRS records
  5. R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records
  6. R0000-507-01: A dependent on your return has already been claimed (or claimed themselves) on another return
  7. IND-181-01: The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing
  8. R0000-503-02: The secondary taxpayer's Social Security number and last name don't match IRS records. The IRS receives this information from the Social Security Administration (SSA)
  9. IND-516: If the Primary Taxpayer is claimed as an exemption in the return, then the Primary SSN must not be the same as a Dependent SSN on another return
  10. R0000-902-01: Taxpayer TIN in the Return Header must not be the same as a TIN of a previously accepted electronic return for the return type and tax period indicated in the tax return

Step 3: Open and fix your return

If you haven't already opened your rejected return, now's the time to do so.

Follow any "fix-it" directions you see in your program (not all rejections will have this). Otherwise, navigate to the program area to address the cause of the rejection, then proceed to the final step.

Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed.

In these cases, go ahead and file a paper return, rather than wasting your time trying to "fix" something you can't fix.

Step 4: Re-file your return

After completing the previous 3 steps, you're ready to re-file.

In your TurboTax program, click File in the upper-right area (mobile devices: tap in the upper-left corner to open the side menu, then tap File).

Follow the onscreen instructions to either e-file your return or file by mail.

Note: If you get the same rejection a second time (or third, or fourth, or fifth...) and you see no mistakes on your return, select the file by mail option to paper-file your return. Sometimes, returns keep getting rejected even though there's nothing wrong with them (data mismatches, dependents already claimed, and so forth).

In these cases, we recommend paper-filing by mail rather than wasting additional time trying to "fix" something that is beyond your control.

Related Information:

 

arthur14
Returning Member

My taxes keep getting rejected don't know why, actually sent it back in May and went to check on refund and found out the were rejected, How can you help?

I've tried to file my 2020 tax return and my stimulus checks for $1200, $600, $1400, as well as the Golden State Stimulus funds as well. Can you please help.

mesquitebean
Level 15

My taxes keep getting rejected don't know why, actually sent it back in May and went to check on refund and found out the were rejected, How can you help?


@arthur14 wrote:

I've tried to file my 2020 tax return and my stimulus checks for $1200, $600, $1400, as well as the Golden State Stimulus funds as well. Can you please help.


You didn't mention any problem.   You "tried to file", then what happened???   What prevented you from filing?  Is your issue the same as this thread title; i.e., an efile rejection?

 

If you efiled and your efile was rejected, then you need to provide the rejection error code/message for anyone to suggest something.    There are a lot of reasons for efile rejections. You need to explain what your issue is.  Does it have to do with the 2019 AGI?

arthur14
Returning Member

My taxes keep getting rejected don't know why, actually sent it back in May and went to check on refund and found out the were rejected, How can you help?

I never received any code for the rejection.

mesquitebean
Level 15

My taxes keep getting rejected don't know why, actually sent it back in May and went to check on refund and found out the were rejected, How can you help?


@ arthur14 wrote:

I never received any code for the rejection.


How did you find out that your efile had been rejected?   Did you get an email after efiling saying such?  (also check your email's spam/junk folders, just in case.)

 

Or if you used Online TurboTax, did you discover it at the Tax Home of your online account?    If you used the desktop software (CD/download), does it say when you launch the software and open the return, that it was rejected?

 

If you used Online TurboTax, when you log into your Online TurboTax account, what is displayed at the Tax Home--which of these terms:  accepted, rejected, printed, started, ready to mail, or what?    Does it say "rejected" there?

 

If it says "rejected," and if you don't know the reason for an efile rejection, here's how to phone TurboTax Support during business hours.  They should be able to tell you the reason.

 

If you are using a paid edition (PLUS or higher), you have phone support.

Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

 

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Or you can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact

 

If you are using Free Edition without PLUS, phone support is not included unless you upgrade to PLUS for a 29.99 fee.  But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

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