My tax return was rejected They still charged my credit card ?

[jantax29]

And Intuit still charged me

[xmasbaby0]

You can fix your rejected return and re-file or you can print and mail it.  Your TurboTax fee is the same whether you e-file or mail it in an envelope. The fee is not for e-filing.  It is for using the software to prepare your return.

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead.

 What is the rejection code or rejection message? 

 If it was rejected for AGI—-your 2022 AGI might not be in the IRS system if you filed late.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

[JulieS]

Yes, when your tax return is rejected you are supposed to sign back in, read the rejection message, fix your return, and submit it again. 

Here's how to do that:

1. Sign in to your TurboTax account.
2. Select Fix my return. 
3. On the Let's fix your return and then refile screen, select Fix it now or Revisit.
4. Follow the on-screen instructions to edit your information. You may get a message that you don't understand. If that happens, post it here and TurboTax will help you further.
5. If the program doesn't take to the spot to fix your return, select Review, then Check my return. Address any details that come up. Keep going until there are no additional details, messages, or questions. 
6. When you're finished, select Continue to File and continue until you e-file your return.