My state return was supposed to be $2,837. The State Franchise Board only deposited $2,057.66. What happened to the remaining $779.34

[LenaH]

Each state handles its own refunds, and TurboTax doesn't know why your refund is different. It could be lower due to a refund offset or a correction on your tax return. To determine the difference, click here and find your state of residence. From there, contact the state franchise board for more information. 

[belladad99]

I did not get the answer I am looking for, if TurboTax filed my report and the information is accurate why shouldn’t they be able to inquire on my behalf. They were the tax preparer.

[DoninGA]

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@belladad99 wrote:

I did not get the answer I am looking for, if TurboTax filed my report and the information is accurate why shouldn’t they be able to inquire on my behalf. They were the tax preparer.

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TurboTax didn't prepare your tax return.  TurboTax is tax preparation software only.  Your tax return was self-prepared using tax preparation software.

No one from TurboTax can intervene on your behalf with the IRS or a State Franchise Tax Board.