My screen freezes when I select the option to pay for filing with my credit card, has anyone had this happen?

[pn68]

Installed turbotax on windows 11 on a new system and still see the same issue.  Very frustrating that Intuit does not seem to care about it

[taxlady28]

The billing department has put a hold on your account.  Call support during hours when billing department works. M-F 9:00 AM - 4:00 PM Mountain Time.  Tell agent you need them to contact billing department to resolve your account issue.

[olhunt35]

Yes it just happened to me.  So far no answers.

[CatinaT1]

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

Also, make sure you have ran all updates. 

If you are using TurboTax Desktop, check for updates under the Online Tab.

[edited 2.9.24 | 11:39am]

[BlueUntoOthers]

Having the same problem--screen freezes when trying to pay the filing fee using a credit card.  Using TT pc desktop version on Windows 11.  Tried all the recommendations (checked for updates, cleared caches and cookies, logged out,  rebooted), but nothing solved the problem.  Extremely frustrating!  

Waited 30 minutes and tried again and it WORKED!  Why the need to wait I don't know, but it worked.