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persi-bea-gmail-

Level 2

Question

My payment keeps getting rejected. Anyone having the same issue?

Forum|Forum|4 years ago
April 10, 2022
1 reply
10 views

Multiple different credit cards, the payment goes through and then is rejected. I can dee both entries on my cc pending statement.

TurboTax Premier Online

Level 14

Please try the following steps which may help clear the loop you are experiencing:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

persi-bea-gmail-Author

Level 2

Hello, thanks for your reply. I had tried two different browsers (mobile and laptop) with the same result. Not sure what else to do 🤷🏻‍♀️

Level 13

If your issue persists, please review this resource. You may also contact our phone support team for one-on-one assistance @persi-bea-gmail-.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"