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This issue tends to come up with New York residents. The document number is an 8 or 10 digit alphanumeric number found either on the back of the license or lower right hand corner. It is not the same as the drivers license number. Please see this link for a visual:
https://dmv.ny.gov/id-card/sample-photo-documents
Perhaps you cannot find it. Sometimes it is in tiny letters on the front of the lower right side of the license. Now it is available on the back and easy to read and find. If yours does not have it, it will be an oddity or special situation.
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