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My fee is paid but shows due

I filled in my tax data, and I paid with my debit card. The transaction wen through (showing on my bank account)... but Turbotax wants my payment info before continuing.
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1 Reply
TiffanyL
Intuit Alumni

My fee is paid but shows due

Since you have already made your payment, you may want to first try logging out of your TurboTax account, clear cache and delete cookies. After logging back into your account, if you are still having the same issue, you would need to reach out to TurboTax customer service using the FAQ link provided below:

 

TurboTax customer support

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