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It depends. TurboTax allows uploads for Form W-2, but it can also be entered manually. It would not necessarily be the only reason for a rejected filing.
Please see this article for more information about the most common reasons and how to fix the returns: How do I fix a rejected return?
You may have to paper file. Click this article for details on how to do that: How to change from efile to paper file? For Online; For CD/Download
if you post the complete rejection code maybe we can help. cut paste and post back in this thread.
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