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I prepared my 2020 tax return using turbo tax as I have for the last 15 years. Turbo Tax claims they don't have a record of it. Why?
You'll need to sign in or create an account to connect with an expert.
It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/
If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.
You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript
hopefully, 2010 is a mistype. if not TT only retains returns for 6 years.
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