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Level 2


Unable to get a person on the phone, no way to email a complaint so trying this. Purchased Deluxe version without state. Decided I needed state, purchased state (at about the same price that I paid for Deluxe), did state taxes and then found out that had to pay additional fee to e-file. I'm sure that somewhere in fine print this was disclosed but it was not obvious at all. Then trying to speak with someone and nada. Extremely poor customer service when you can't find a way to connect (phone number is electronic system) and misleading advertising!  Yes, shame on me but hopefully this will prevent someone else from this mistake.