I am going through a similar issue. My previous year return is stored in their system and they said it was no charge, but, it won't let me download my return and I need it for legal hearing on Thursday.
They are holding my return hostage and there is no way to speak to a human and I don't speak computer very well.
Therefore, I will never ever use Turbo Tax or any Intuit program. They have burnt me for the very last time.
Now I have to pay an accountant, but, at least I will have access to my account whenever I need it.
