Solved: May have lost SEVERAL HOURS of work because of ridiculously badly designed TurboTax. Was ANYTHING autosaved?

hawke · Mar 26, 2022 3:04:15 PM

So it came to the point where I had to log into a bank account to import interest info. It was on a dropdown window over the main turbotax window itself. The dropdown window wasn't resizable or zoomable. The bank login wasn't working for some reason, although I had ensured third-party access was enabled on the bank site, so I thought about closing and reopening the app. But the cancel button was too far down the dropdown window, and like I said window wasn't resizable or zoomable. Page down key didn't bring it far down enough to make the cancel button accessible. Monitor resolution was already highest on my Macbook Air (i.e. 1366x768. Minimum resolution recommended for app is 1024x768. WRONG). Multiple monitor hookup didn't work on previous attempts so I ruled that out. I tried to quit Turbotax normally but it said respond to the prompt first (i.e. dropdown window). It seemed I had no choice but to force quit Turbotax. I thought at least the stuff I entered up until then would have been saved. But I reopened Turbotax and ... where was it? As far as I can see I'm back on square 1. WTF? There better be a way to recover everything I entered in the last several hours? WHY WOULDN'T ANYTHING BE AUTOSAVED? Someone needs to look into replacing the designers/developers of this stupid app.

May have lost SEVERAL HOURS of work because of ridiculously badly designed TurboTax. Was ANYTHING autosaved?

I'm sorry. I don't understand. Can't you OPEN your return? You don't open the pdf. Go up to FILE - OPEN. Don't you see your return listed?

If you used the Windows Desktop program you need the file ending in .tax2022 to open in it. The tax files (and PDF files) should be in your Documents then in a Turbo Tax subfolder. If you can't find them do a search for all files ending in .tax or .tax2022. And check the Recycle Bin. For Windows 10 check the One Drive. Did you make any backups? Like DropBox.

If you don't have the main .tax file you might have one that starts with a Tilde sign ~ like "~your name.tax2022". That file is if your computer crashes or your real file gets lost or deleted or corrupt so you can restore it.