Make sure to leave the
window open that asks you for the code. If you close this
window and go back after you receive the code, the code will no longer be
valid. If you need your browser to get your e-mail, open a new separate window,
don't close. Also, make sure you are using the most recent code and not
using a prior one. Every time that you ask for a code it cancels out
all the previous ones that were sent and only takes the most recent. Please
wait a few minutes after each code request to receive your email. It is not
generated instantly.
You can also request your
code via text message. To receive your code
through text please complete the following:
1. Sign into your account
2.
Select My Account
3.
Select Account Settings
4.
Select the blue Security tab on the left
5.
Select Two Step Verification
6.
Select Turn On
7.
Enter your Phone Number and Password
8. Sign out of TurboTax,
close your browser and sign back in. You should receive a
verification code shortly after signing back into your account.
If you are still unable to
get the code to work through text, choose I forgot my user ID or password and
then choose I don't know my email address or user ID. You’ll be
asked to provide some information about yourself, and then you’ll be asked a
few questions verify your identity. If that method fails, you’ll get a phone number
to contact customer support.
