Mac OS Big Sur - When will Turbotax run under this OS?

[mocha419]

Thank you Thank you!! Why couldn't the "help" desk know how to fix this 5 days ago? I appreciate your response 

[mikeB61]

Sweet smell of success!

[dlghahg]

Same issue. Takes 10+ minutes to load the initial Tax Form. It works well after it finally gets loaded. I have the latest version of TurboTax 2020 (I update it every time an update comes out) and the latest version of Big Sur 11.2.1. For some reason I keep buying TurboTax. It just get worse and worse every year. This will be my last year. I pray I can struggle through this year. What a shame, It used to be a great product.

[jmdidion54]

It worked until it didn't.

As I stated in my earlier post, I went through the process of removing TT2020 from my iMac, reinstalled TT and then it worked.  It worked for a day, then I got the "we hit a snag" message (again), the program quit and would not reopen.  I went through the removal process again, reinstalled TT and it will not open.  TT needs to tell its customers about this UPFRONT.  The program works on my MacBook running Catalina, but forget it with Big Sur.  

Trust me.  Forget it.

[TOMSPALDING]

FEB 10 2021 TURBO TAX 2020 WILL NOT LOAD INTO APPLE BIG SUR. I NEED TO DO MY TAXES--IF THE CD YOU SOLD ME IS DEFECTIVE REPLACE IT QUICLLY

[TOMSPALDING]

REFUNDS SHOULD BE MADE TO ALL PURCHASERS OF TURBO TAX 2020 WHO TRUSTED IT TO WORK

[mocha419]

The exact thing happened to me today - I wish  I had sent my return yesterday when it worked - I freakin' give up on TT forever. I saved my return but it will not open and after spending several hours on the return I am livid and pissed off beyond!  How do they refund you your precious time?

[dave376]

No refund yet.  Turbotax customer service leaves ample room for improvement.  I received an email from Turbotax Help Team asking me to "Please take a moment to provide feedback on your experience by answering the questions in the attached [survey]." I checked status on the refund request that I submitted online a week ago; it only says the case is closed.  No mention of whether the refund request was approved or not approved.  I have no idea whether TT intends to honor their money back guarantee or just stick me with a product that will not run on my Mac.  

[TOMSPALDING]

IT WILL NOT OPEN

[TOMSPALDING]

TURBO TAX SHOULD CORRECT THE PROBLEM OR REFUND FULL PURCHASE PRICE

[TOMSPALDING]

HOW CAN YOU REACH A LIVE KNOWLEDGEABLE PERSON AT TURBO TAX SUPPORT ?????

[dave376]

Point your browser to "refundrequest.intuit.com" to request a refund if you purchased the product direct from Intuit/Turbotax. 

[EbonyL122824]

@TOMSPALDING Please use the following link to contact Customer Support if you need further assistance as we are not able to assist with billing issues here in the community.

https://support.turbotax.intuit.com/contact/

[TOMSPALDING]

WHAT DID YOU DO?

I AM WAITING FOR RETURN CALL

AUTOMATED ASS'T IS SUPPOSED TO SEND INSTRUCTIONS BY EMAIL BUT I HAVE NOT REC'D

TURBO TAX NEEDS TO PROVIDE SUPPORT

[brdcrtr]

When I launched the app today there was an update. After that the app launches like it should; no waiting 5 minutes for it to come up.

I also updated to Big Sur 11.2.1 a couple days ago so maybe it was that but I'm betting it was the TurboTax update.