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Get your taxes done using TurboTax
No refund yet. Turbotax customer service leaves ample room for improvement. I received an email from Turbotax Help Team asking me to "Please take a moment to provide feedback on your experience by answering the questions in the attached [survey]." I checked status on the refund request that I submitted online a week ago; it only says the case is closed. No mention of whether the refund request was approved or not approved. I have no idea whether TT intends to honor their money back guarantee or just stick me with a product that will not run on my Mac.
‎February 12, 2021
9:51 AM