Lost refund check and IRS cancelled refund. IRS Record of Account shows negative balance with message that it is not a payoff amount. What does it mean and how to request

[drkamranrajput]

Filed Tax ammendment in Oct 2019 and IRS accepted ammendment requested and issued cheque of XXXX amount.

Due to change of address, I lost the cheque and immediately requested IRS to cancel refund.

IRS cancelled refund and my IRS account showed amount balance with negative sign -XXXX with a message that this is not a payoff amount.

I submitted 2019 taxes and got refund but IRS has not issued cancelled refund yet.

My Qs:
1) What this message mean on my account 'This is not a payoff amount' under account balance.
2) How should I request for this refund from IRS? They do not respond to old tax enquiry by phone but accept 2019 tax related Qs only.

Thanks
Kamran

[Critter-3]

https://www.irs.gov/faqs/irs-procedures/refund-inquiries/refund-inquiries-0#:~:text=How%20do%20I%20g....