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tsimm2018
New Member

Logging into TurboTax I see someone else's information, including full name, date of birth and social security number. Has anyone else seen another user's information?

 
3 Replies
CarissaM
Intuit Alumni

Logging into TurboTax I see someone else's information, including full name, date of birth and social security number. Has anyone else seen another user's information?

This would be best handled by calling our customer support specialist by clicking here

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tsimm2018
New Member

Logging into TurboTax I see someone else's information, including full name, date of birth and social security number. Has anyone else seen another user's information?

That is what I tried first. They failed to fix the problem and I tried repeatedly to reach them again and couldn't get through. The automated system keeps telling me to change my password, which is not the correct solution.

tsimm2018
New Member

Logging into TurboTax I see someone else's information, including full name, date of birth and social security number. Has anyone else seen another user's information?

Every TurboTax user should be concerned that users can see other user's private data. TurboTax is showing me someone else's name, DOB and SS# instead of my own.

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