3633005
turbotax icon
turbotax icon
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Yes No
madscrappers
New Member

License key does not work

I purchased the downloadable version of Turbotax from Amazon but the license key/redemption code is not valid. How am I supposed to complete my taxes?

posted
‎April 6, 2025 10:55 PM
last updated ‎April 06, 2025 10:55 PM
0
2
904
Reply
Bookmark Icon
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies
JohnB5677
Expert Alumni
Expert Alumni

License key does not work

Please try the guidance in How do I get started with TurboTax Desktop?

 

For installation and software issues you can contact the TurboTax Support Phone Number

 

Edited 04/08/2025 | 07:43 AM PST

@madscrappers

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
‎April 7, 2025 5:18 AM
0
1
722
Reply
Bookmark Icon
madscrappers
New Member

License key does not work

The correct answer is "we cannot help you with a Turbotax purchase on Amazon". You need to purchase directly from Intuit in order for them to help you.

‎April 9, 2025 11:13 AM
0
562
Reply
Bookmark Icon

Still have questions?

Questions are answered within a few hours on average.

Post a Question

*Must create login to post

Featured forums
Taxes
Lower Debt
Investing
Self-Employed
All topics

Unlock tailored help options in your account.

Live Assisted: Get answers to all your tax questions! Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Live Assisted. Explore your options!
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question

Related Content

jcrouser
vicki1955vic
gerardh
user17558059681
charles232

Did the information on this page answer your question?

thumb-up Yes
thumb-down No
close icon
checkmark

Thank you for helping us improve the TurboTax Community!

Sign in to Turbotax

and start working
on your taxes

File your taxes, your way

Get expert help
or do it yourself.

Get started
close icon
icon help

Access additional help, including our tax experts

Post your question

to receive guidance
from our tax experts and community.

Connect with an expert

Real experts - to help
or even do your taxes for you.

Get started