Last year I used payusatax.com and they had all kinds of problems. They are no longer doing business. These are all the right numbers and it keeps getting rejected

[rochelledeonne]

payusatax.com was a government website.

[xmasbaby0]

What is your question for the user forum for TurboTax?

[VolvoGirl]

What is your question about Turbo Tax?   

[rochelledeonne]

What do I have to do to get this return through. Is there someone I can call? Turbo Tax is no help!

[rochelledeonne]

What do I have to do to get this return through. Is there someone I can call? Turbo Tax is no help!

[VolvoGirl]

Is your Turbo Tax return rejecting?   What is the reject message or code?   A common reason is for the wrong AGI from last year.

[rochelledeonne]

Yes, it was rejected like 5 times and the AGI is correct.

[xmasbaby0]

Your issue is not clear --you have not explained.  We cannot see your screen or your tax return.   If you are trying to use TurboTax for a 2024 return and it is being rejected for AGI then try using "zero" as your AGI.   If that does not work, then print, sign and date the return in ink, and file it by mail.

[xmasbaby0]

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

[rochelledeonne]

Thank you I’ll try that