I would like clarification. Are you being asked to pay the remaining balance for TurboTax fees?
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Your question doesn't make sense, please use the actual year In your post. Turbo Tax doesn't know if you still owe for a prior year 2018 or before.
Sounds like you got Refunds for your 2018 returns. Each year is separate. Sounds like you have a state tax due this year for 2019. You don't always get a refund. You didn't have enough state withholding taken out or you entered an amount wrong. Check your W2 state withholding in box 17.
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