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Level 2

Question

keyboard is locked out

Forum|Forum|3 years ago
March 11, 2023
3 replies
47 views

I'm trying to import data from a brokerage and a popup screen comes up requesting my Intuit account info. I cannot type any characters into the popup screen. The same thing happens with the help TurboTax help center. Any ideas? Thank you

TurboTax Business Windows

Level 10

Please see this Help Article for some trouble-shooting tips.

If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you.

nmikcottoAuthor

Level 2

I tried the admin suggestion and it didn’t work. I plugged in a wireless mouse to use instead of the touchpad on the keyboard and everything now work!

Level 15

We are happy to hear that a wireless mouse fixed the issue! Please let us know if we can assist you further.

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