keyboard is locked out

[nmikcotto]

I'm trying to import data from a brokerage and a popup screen comes up requesting my Intuit account info. I cannot type any characters into the popup screen.  The same thing happens with the help TurboTax help center.  Any ideas?  Thank you

[MoniqueLO_]

Please see this Help Article for some trouble-shooting tips. 

If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you.

@nmikcotto 
 

[nmikcotto]

I tried the admin suggestion and it didn’t work. I plugged in a wireless mouse to use instead of the touchpad on the keyboard and everything now work!

[CarissaM]

We are happy to hear that a wireless mouse fixed the issue! Please let us know if we can assist you further.