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Keeps saying I need to upgrade my Google Chrome or Safari and I did both but still insists I do that?

 
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Level 15

Keeps saying I need to upgrade my Google Chrome or Safari and I did both but still insists I do that?

For whatever reason, turbotax does not recognize mobile browsers as secure for doing your taxes using a web browser.

Instead, if you are using a mobile device, you should download the turbotax app from the app store.  The mobile app is a direct portal to the turbotax online web site.  A tax return started in the mobile app can be finished in a web browser and the other way around. 

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8 Replies
Level 15

Keeps saying I need to upgrade my Google Chrome or Safari and I did both but still insists I do that?

For whatever reason, turbotax does not recognize mobile browsers as secure for doing your taxes using a web browser.

Instead, if you are using a mobile device, you should download the turbotax app from the app store.  The mobile app is a direct portal to the turbotax online web site.  A tax return started in the mobile app can be finished in a web browser and the other way around. 

**Upvoting helpful answers helps others find useful information faster!
**If a post answers your question, choose it by clicking on "Mark as Best Answer".

View solution in original post

New Member

Keeps saying I need to upgrade my Google Chrome or Safari and I did both but still insists I do that?

what do you do after you download chrome my web page wont let do anything after I downloaded it on my PC

Employee TurboTax Specialist

Keeps saying I need to upgrade my Google Chrome or Safari and I did both but still insists I do that?

You may need to clear your cache and cookies also you may need to reboot your computer after you download a new browser. Also you may want to try and use another browser.

 

To clear your cache use this TurboTax FAQ:

 

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

To clear your cookies use this TurboTax FAQ:

 

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

Also please see this TurboTax FAQ for information on minimum system requirements:

 

https://turbotax.intuit.com/personal-taxes/online/system-requirements

 

 

 

 

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New Member

Keeps saying I need to upgrade my Google Chrome or Safari and I did both but still insists I do that?

Every time I log into turbotax.com, it tells me I need to update my Safari, Google Chrome, Mozilla Firefox or Microsoft Edge.  I have updated Chrome on my desktop and laptop and I continue to get the same message.  It won't even let me log on to my account.  What is going on?  I do not feel comfortable using my mobile device since I have files that need to be uploaded that are not on my phone.

Employee TurboTax Specialist

Keeps saying I need to upgrade my Google Chrome or Safari and I did both but still insists I do that?

After updating Chrome, I would suggest restarting your computer then try logging back in to TurboTax Online.  Also, update your other browsers to see if you continue to experience the same issues with those browsers.

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Level 1

Keeps saying I need to upgrade my Google Chrome or Safari and I did both but still insists I do that?

I continue to have the same problem. I have updated Chrome, cleared cookies and cache, restarted my MacBook Air, and tried to open TT; SAME RESULT - right back to a screen requiring me to update my browser. WHAT NEXT? Please help.

New Member

Keeps saying I need to upgrade my Google Chrome or Safari and I did both but still insists I do that?

Nearly finished my tax returns on my very old home computer, but for some reason TurboTax will not let me log-in on a new and more update computer at work . . .  says I need to update my browser.  It is updated and it still doesn't work. I've been using TurboTax for six years and never had this problem.  Customer Service is subpar.  TurboTax is no longer a user-friendly tool for completing taxes.  I'm moving on to another product to complete taxes. 

Level 1

Keeps saying I need to upgrade my Google Chrome or Safari and I did both but still insists I do that?

LOL!  I'm on my PC and can't continuing downloading all the browsers.  Can't get past your upgrade browser page so I'm moving on to hrblock.  You have issues and no other tax site has customers dancing thru hoops clearing this and doing that!  Have a nice day.